Privacy Policy

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Solara Digital Pty Ltd
Last Updated: February 23, 2026

Introduction

Solara Digital Pty Ltd (Solara Digital, we, us, our) is committed to protecting the privacy and confidentiality of personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy applies to our website, consulting services, managed services, AI solutions, cybersecurity services, recruitment activities, and any related engagements.

What Personal Information We Collect 

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

The types of personal information we may collect include:

Client and Business Contact Information 

• Name
• Job title
• Organisation name
• Business email address
• Business phone number
• Mailing address
• Professional background

Recruitment and Employment Information

• Resume and employment history
• Qualifications and certifications
• Identification documents (where required
• Background check information (where permitted by law
• Tax and superannuation details (for employees and contractors)

Website and Technical Data 

• IP address
• Device and browser information
• Website usage data
• Cookies and tracking data

Sensitive Information

We do not generally collect sensitive information unless:

• It is required for security clearance processes
• Required by law
• You provide consent
• It is necessary for providing specific services

Sensitive information may include:

• Security clearance information
• Criminal history checks
• Health information (limited to employment requirements)

How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you via forms, email, phone, meetings, or contracts
• Through our website and online enquiry forms
• During recruitment processes
• From third parties such as recruitment agencies, referees, or background screening providers
• Through publicly available sources such as LinkedIn or professional directories
• From client systems where we provide consulting or managed services

Why We Collect Personal Information

We collect personal information to:

• Provide cybersecurity, cloud, AI, digital and advisory services
• Manage client relationships and contracts
• Deliver managed services and technical support
• Conduct risk assessments and security reviews
• Perform recruitment and employment administration
• Meet legal, regulatory and contractual obligations
• Improve our services and website functionality
• Conduct marketing and business development activities

Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors of Solara Digital
• Trusted service providers (IT hosting, cloud providers, payroll, legal, accounting)
• Government agencies where required by law
• Regulatory bodies
• Clients where relevant to service delivery
• Technology partners (where contractually required and permitted)

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

• Secure cloud hosting environments
• Access control and role-based permissions
• Multi-factor authentication
• Encryption in transit and at rest where appropriate
• Security monitoring and logging
• Secure document management
• Regular security reviews

Data Retention

We retain personal information only as long as necessary to:

• Fulfil the purpose for which it was collected
• Meet legal, regulatory or contractual requirements
• Resolve disputes or enforce agreements
• When personal information is no longer required, it is securely deleted or de-identified

Access and Correction

You may request access to personal information we hold about you. You may also request correction of inaccurate, incomplete or outdated information.

To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Marketing Communications

We may use business contact information to provide updates about our services, events or insights.

You may opt out of marketing communications at any time by:

• Clicking unsubscribe in email communications
• Contacting us directly

We do not sell personal information.

Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyse website performance
• Understand visitor behaviour

You may disable cookies through your browser settings.

Complaints

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may lodge a complaint by contacting us.

We will investigate and respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date.

Contact Us

Solara Digital Pty Ltd

Email: info@solaradigital.tech

Address: Ground floor, 470 St Kilda Road, Melbourne VIC 3004